Acknowledge accident letter

     (state
              city, state, zip)

     (date)
 

(name
street
city, state, zip)

Dear ____ (name):

 Thank you so much for your letter explaining the incident
on ____ (what i.e. bus) _____ (time period).  It is only when
people take the time to let us know about occasional slip-ups
that we can rectify problems and continue to serve the community
with courtesy and reliability.

 The information in your letter is now under investigation
by our personnel office.  Proper disciplinary steps will be taken
to those persons involved.  We will try very hard to make sure
that there will be little chance of a similar circumstance
occurring.

     Cordially yours,

     (name)
                                        (title)